Privacy Policy at Fortuneplay Casino in Canada

Fortuneplay Casino are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website and services. By accessing or using Fortuneplay Casino, you agree to the terms of this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our services:

1. Personal Information:
   • Name, date of birth, and gender
   • Contact information (email address, phone number, mailing address)
   • Government-issued identification numbers (for verification purposes)
   • Financial information (credit card details, bank account information)
2. Account Information:
   • Username and password
   • Account preferences and settings
3. Gameplay Information:
   • Betting history and patterns
   • Game preferences and usage statistics
4. Technical Information:
   • IP address and device information
   • Browser type and version
   • Operating system
5. Communication Information:
   • Customer support interactions
   • Responses to surveys or promotional content

How We Use Your Information

We use the collected information for various purposes:

1. To provide and maintain our services
2. To verify your identity and prevent fraud
3. To process transactions and manage your account
4. To improve our website and user experience
5. To communicate with you about your account and our services
6. To comply with legal and regulatory requirements
7. To send you promotional offers and marketing communications (with your consent)
8. To conduct research and analysis to enhance our products and services

Data Sharing and Disclosure

We may share your information with:

1. Service Providers: Third-party companies that assist us in operating our website, conducting our business, or servicing you.
2. Regulatory Bodies: Government agencies or regulatory bodies when required by law or to protect our rights.
3. Business Partners: Trusted partners who help us provide or improve our services, subject to confidentiality agreements.
4. Corporate Affiliates: Other companies within our corporate group for purposes consistent with this Privacy Policy.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement a variety of security measures to maintain the safety of your personal information:

1. Encryption: We use industry-standard SSL (Secure Socket Layer) encryption to protect data transmission.
2. Secure Storage: All personal information is stored on secure servers behind firewalls.
3. Access Control: We limit access to personal information to employees who need it to perform their jobs.
4. Regular Audits: We conduct regular security audits to ensure the integrity of our systems.
5. Payment Security: All payment transactions are processed through secure payment gateway providers.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. We strive to protect your personal information but cannot guarantee its absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

1. Essential Cookies: Required for the operation of our website.
2. Analytical Cookies: Help us understand how visitors interact with our website.
3. Functional Cookies: Remember your preferences to provide enhanced functionality.
4. Advertising Cookies: Used to deliver relevant advertisements and track ad campaign performance.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Your Privacy Rights

As a user of Fortuneplay Casino, you have certain rights regarding your personal information:

1. Access: You can request access to your personal information we hold.
2. Correction: You can request corrections to any inaccurate information.
3. Deletion: You can request the deletion of your personal information, subject to legal requirements.
4. Objection: You can object to the processing of your personal information in certain circumstances.
5. Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
6. Withdraw Consent: You can withdraw your consent for processing your data at any time.

To exercise these rights, please contact our Data Protection Officer using the contact information provided below.

Responsible Gaming

We are committed to promoting responsible gaming. We may use your personal information to:

1. Detect and prevent problem gambling behavior
2. Enforce self-exclusion requests
3. Provide information about responsible gaming resources

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

Your Consent

By using Fortuneplay Casino, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our website or services.

Thank you for trusting Fortuneplay Casino with your personal information. We are committed to protecting your privacy and providing a safe and enjoyable gaming experience.

Last Updated: 12.07.2024